Question 1

How do I place an order?

Accepted Answer

Open any service in the store, review the scope and delivery window, then place the request from your account. Every request lands in your dashboard where you can track its status from start to delivery.

Question 2

How long does delivery take?

Accepted Answer

Each service includes an estimated delivery timeframe on its product page. Digital products and software licenses are typically delivered immediately after approval, while custom services may require additional time depending on their scope.

Question 3

What payment methods do you accept?

Accepted Answer

We accept PayPal and supported cryptocurrencies through NOWPayments. Payments are handled by trusted third-party providers, and we never store your full payment details.

Question 4

How are my orders delivered and how do I track them?

Accepted Answer

Digital products and software licenses become available through your order page once your order has been approved, where applicable. Services are delivered through your dashboard and Discord support ticket as work progresses, and every order includes status updates so you can track its progress at any time.

Question 5

Can I request a refund?

Accepted Answer

Refund eligibility depends on the type of product or service purchased and its delivery status, as described in our Refund Policy. If something is wrong with your order, contact us and we will review it individually.

Question 6

How do I contact support?

Accepted Answer

Contact us through the official SGHub Discord support server or the Contact page. We aim to respond to support requests as promptly as reasonably possible.