Privacy Policy

1. Information We Collect

We collect only the information needed to place, fulfil and support your orders.

• Account information — your Discord profile (username, avatar, email) used to sign in and identify you.
• Order information — service selections, plan details, notes you add and order history.
• Support information — messages and files you share in support tickets so we can resolve issues.
• Device identifiers — a hardware identifier (HWID) collected when you activate a RoKMaster Bot license to bind it to one device.

2. How We Use Your Information

• To create orders, generate licenses and deliver the services you purchased.
• To open and manage private Discord support tickets.
• To validate software licenses and keep RoKMaster Bot running securely.
• To communicate order updates, renewals and important account notices.
• To prevent fraud, abuse and unauthorised use of our services.

3. How We Store & Protect Data

Your data is stored in secure, access-controlled infrastructure (including Supabase) and is only accessed by the studio owner on a need-to-know basis. We use encryption in transit, and access to administrative tools is protected and limited.

4. Data Sharing & Third Parties

We never sell your personal information. We only share data with the service providers required to run SGHub:

• Supabase — authentication and database storage.
• Payment providers — to process transactions (they handle card data; we never see or store it).
• Discord — for sign-in and support tickets, subject to Discord's own privacy policy.

5. Payments & Financial Data

All payments are handled by established third-party payment processors. SGHub does not collect, store or process your full payment card number, and we never ask you to share card details through Discord, email or tickets.

6. Cookies & Analytics

The shop may use essential cookies for authentication and basic technical functionality. We do not run invasive third-party ad trackers, and any analytics used are limited to understanding site performance and improving the store.

7. Your Rights

Depending on where you live, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate information.
• Request deletion of your personal data, subject to legal and order-integrity obligations.
• Withdraw consent where processing is based on consent.

8. Data Retention

We keep order and license records as long as needed to fulfil obligations, provide support and satisfy legal requirements. Support conversations are retained for a reasonable period so past issues can be referenced. You can request deletion of your account data at any time through Discord support.

9. Children's Privacy

SGHub services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy as our services evolve. Material changes will be announced on the site or in Discord. Your continued use of SGHub after changes take effect constitutes acceptance of the updated policy.

11. Contact

For any privacy questions or requests, contact us through the SGHub Discord support server or the contact page, and we will respond promptly.