Refund Policy

1. Digital Products & RoKMaster Bot Licenses

Because licenses and digital products are delivered instantly, they are generally non-refundable once activated. Exceptions apply:

• If the license fails to activate and we cannot resolve it within 72 hours, you get a full refund or a replacement key.
• If you purchased the wrong plan by mistake and the key has not been activated yet, contact us within 48 hours of purchase for a refund or store credit.
• Download issues caused by a broken delivery link we cannot repair entitle you to a full refund.

2. Rise of Kingdoms Services

For coaching, piloting, farm account management and RSS selling:

• Full refund — before work on your order begins.
• Partial refund — if work is partially delivered and you report a problem within 48 hours of delivery.
• No refund — once a service is fully delivered, used, or has been running for more than 48 hours without an issue reported.
• Services cancelled by us for policy violations are not refunded.

3. Discord Services

For server architecture, bot development, moderation stacks and community systems:

• Full refund — before development begins.
• Partial refund — if delivered work is rejected for valid, documented reasons within 7 days of handover.
• No refund — once you approve delivery, or after 7 days from the delivery date, or if changes are requested outside the agreed scope.

4. Custom Development Work

Custom builds are scoped before we start. Refunds for custom work follow the Discord services rules above: no refund once the deliverable is approved, and no refund for scope creep that was already quoted separately.

5. Timeframe for Refunds

Approved refunds are processed within 5–10 business days and are returned to the original payment method where possible. Depending on your bank or payment provider, the refund may take additional days to appear.

6. How to Request a Refund

Open your SGHub order and send a refund request through your private Discord support ticket. Include your order number and the reason for the request. We respond to every refund request — usually within 24 hours.

7. Partial Refunds & Store Credit

At our discretion, we may offer store credit instead of a cash refund, or a partial refund that reflects the portion of a service already delivered or used. Store credit never expires and can be applied to any future SGHub order.

8. Non-Refundable Items

• Activated RoKMaster Bot licenses (except under the exceptions in section 1).
• Fully delivered and acknowledged services.
• Orders placed and then lost, broken or compromised because of your account or device actions.
• Chargebacks filed without first contacting us — these may also result in account suspension.

9. Dispute Resolution

If you have a problem with an order, please contact us before filing a chargeback or dispute. Most issues are resolved in a single conversation, and an approved refund is always faster than a dispute process.

10. Contact

Refund requests and questions about this policy go through your Discord support ticket or the contact page. Always reference your order number so we can help you quickly.